Frequently Asked Questions

You are required to be 14 years or older to take up a membership.  

Minors (anyone under the age of 18) must have signed consent from their parent/legal guardian and memberships must be purchased in club. 

There are different club access requirements depending on a minor's age; for full details please refer to the Age Policy in our Terms and Conditions, which you can access in our footer below. 

Goodlife offers a 20% discount for students on full price 3-month, 12-month and 18-month memberships. To access the discount on a student gym membership, bring your student ID for verification when signing up in club. Find out more here. 

To be eligible for a student discount gym membership, you must be:  

• At least 14 years of age 

• A current student at an Australian institution with a valid student ID 

• Have not been a member of Goodlife for 90 days prior to the commencement date of the Offer Period.  

Terms and conditions apply. 

Yes, we offer a free introductory pass which includes access to all gym equipment and classes during staff hours, limited to one Free Pass per person and valid for first-time Goodlife users only.  Terms and conditions apply. 

We offer a range of affordable and flexible memberships. Visit our Memberships page for up-to-date information or visit us in-club. 

Our administration fee is $59 for all clubs. This covers the cost of setting up the membership and direct debit with our third-party billing provider. 

For all new agreements from 3 July 2023, this is an Account Service Fee. This fee is payable each quarter and includes:   

• Account billing services     

• Access management     

• Membership Transfer    

• Membership Portal services    

If you joined prior to 3 July, 2023, this is a quarterly coaching fee applied to all Blue memberships. This fee is payable 4x annually to cover a 30-45 minute Quarterly Coaching session with a Goodlife Personal Trainer.   

Quarterly Coaching is a training review of what training has been effective and what hasn’t; followed by some on-the-gym-floor movement coaching to ensure the member exercises in the safest (injury avoiding) and effective (result proven) ways relative to their goals.   Every appointment must be booked within 14-days of the quarterly anniversary, please contact your club to book your Quarterly Coaching in.   For all new agreements from 1 July 2024, this is an Account Service Fee. This fee is payable each quarter and includes:   

• Account billing services     

• Access management     

• Membership Transfer    

• Membership Portal services    

Yes you can, we call our hold option Time Freeze. You can freeze your membership up to a maximum of 4 weeks each calendar year at a cost of $5 per week. If you are within minimum term, Time Freeze is not classified as a full payment toward your minimum agreement period.

You can freeze your membership on our Member App (Download on App Store or Play Store).

To create an account for the first time, click ‘Setup account’ and follow the prompts.

To cancel your membership, please contact your club on 1300 393 733. Our friendly team will talk through your membership details and discuss all suitable options. 

All memberships are subject to a seven (7) business days cooling off period. Your membership can be cancelled during the cooling off period by speaking to the reception staff at your home club.  

Any membership fees paid will be refunded, with the exception of an administration fee that will be payable unless all membership access cards and merchandise have been returned within seven days of cancelling. 

Please contact Debit Success if your bank details have changed on 1800 812 461, or submit a Payments and Billing Enquiry here.

Absolutely! If a visiting friend or family member would like to work out with you, they’ll receive access to the same privileges as you for $25 per visit to any club, during staffed hours only. 

To access the club, you will need to scan your membership card/tag. 

You must bring a towel to train - we have a no towel no train policy.

You may wish to bring your own mat for floor training, particularly Reform Pilates and Yoga.  

You will need to bring your own boxing gloves and wraps for Arena classes.

Shoes are required at all times on the gym floor. 

• Alexandra Hills 

• Ashgrove 

• Beenleigh 

• Box Hill 

• Brookfield Place 

• Browns Plains 

• Bundall 

• Burleigh Waters 

• Burnside 

• Butler 

• Caloundra 

• Cannington 

• Carina Heights 

• Carindale 

• Carseldine 

• Chelsea Heights 

• Chermside 

• Cleveland 

• Coburg 

• Coomera 

• Cross Roads 

• Dernancourt 

• Dingley 

• Docklands 

• Edward St 

• Essendon 

• Floreat 

• Fortitude Valley 

• Fountain Gate 

• Geelong 

• Glen Iris 

• Glenelg 

• Helensvale 

• Hillarys 

• Hindmarsh 

• Hoppers Crossing 

• Indooroopilly 

• Innaloo 

• Ipswich 

• Jindalee 

• Joondalup 

• Karingal 

• Karrinyup 

• Kingsway 

• Knox City 

• Loganholme 

• Lutwyche 

• Marion 

• Maroochydore 

• Mermaid Waters 

• Mitcham 

• Mooroolbark 

• Morningside 

• Mornington 

• Mt Gravatt 

• Mt Lawley 

• Myaree 

• Nerang 

• Noarlunga 

• North Adelaide 

• Nundah 

• Payneham 

• Point Cook 

• Prahran 

• Preston 

• Richlands 

• Ringwood 

• Robina 

• Rockhampton 

• Rothwell 

• Royal Park 

• South Melbourne 

• Springwood 

• Subiaco 

• Success 

• Taylors Lakes 

• Toowong 

• Toowoomba 

• Waverley Park 

• West End 

• West Lakes 

• Wynnum 

Only our Arena and Reform Pilates require bookings. These classes are available exclusively to our clubs. Bookings can be made via the clubs' individual booking pages. A full list of clubs offering these classes can be found here.

If you haven't used our booking system before, you will need to register for an account. To do this,   

1. Head to the link above   

2. Select the club you'd like to attend   

3. Click on the Register button in the top right-hand corner and follow the prompts. You can then log in and book a class.   

If you would like to upgrade your membership to include Arena and Reform Pilates, talk to the reception staff at your club or give them a call on 1300 393 733. 

You can cancel online up to two hours before the class starts. Cancelling can be done two ways:   

1. Select the link in the booking confirmation email you were sent - "Click here to manage your booking" OR   

2. Log into the club booking site and locate the class you would like to cancel and select "Cancel".  There is no confirmation email when you remove yourself from a class, but you will see that the class no longer has a green tick next to it when logged in. 

QLD: Alexandra Hills, Ashgrove, Bundall, Burleigh Waters, Carina Heights, Chermside, Coomera, Elizabeth St, Indooroopilly, Lutwyche, Maroochydore, Morningside, Mt Gravatt, Nundah, Richlands, Robina, Springwood, West End and Yeerongpilly.

SA: Mitcham and West Lakes

VIC: Glen Iris, Mooroolbark, Mornington, Ringwood and Wantirna. 

WA: Butler, Cannington, Hillarys, Innaloo and Karrinyup and Mt Lawley

VIC: Armadale, Dingley, Hoppers Crossing and Wantirna   

QLD: Alex Hills, Bardon, Burleigh Waters, Carina Heights, Carseldine, Holland Park, Lutwyche, Mermaid Waters and Morningside 

SA: Payneham and Royal Park   

 WA: Cannington 

Yes, but we’d recommend you get the OK from your doctor before working out. 

We have many ways to guide you in connecting with one of our expert Personal Trainers (PTs). The best way is to say hello to them directly and ask a question. They'll be more than happy to assist. In addition, a great place to enquire is via reception and/or your club Personal Training Manager. We also have in-club and online PT profile boards to assist you in checking out the specialties and qualifications of our team. Ask reception for directions to our in-club board and see your club's page on the website. 

Our goal is to not only help you reach your goals, but to help you create a lasting fitness habit.    That’s why there are members of the fitness team in club to help with advice on training and nutrition, industry-leading instructors to support and guide you in our Group Exercise classes and a network of Personal Trainers ready to motivate you throughout your fitness journey.    Reach out to one of our fitness professionals and you'll have access to support, motivation and fitness expertise. 

Not at all. In fact, if you’re looking to build up your fitness the gym is the best place for you. But one thing is certain: with our passionate fitness teams you’ll be on your way to feeling stronger and more energetic in no time.  

Classes are suitable for all fitness levels and there is plenty of variety to ensure there’s a class to suit all training styles. Don’t be scared to try something new. If you find it isn’t for you, simply try something else next time but you never know, you might discover a talent you never knew you had.  

Generally, it's a good idea to try a class three times before making a call that it doesn't suit you. Let your instructor know that you’re new to the class before it starts so they can help you along the way.