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Changes are coming to the way you access the gym

Goodlife club access will soon be changing.

24/7 tap and go access will be exclusively available from your phone via the Goodlife App. After the changeover date, you will no longer be able to use your access card when you arrive at the gym.   

You can find a full list of clubs using digital access hereCheck out our FAQs below for help with logging in.

Getting started with the app

1. Download the Goodlife Health Clubs app.

2. Set up your account or login with your member portal details. If you don't know your password, select the 'forgot password' link.

3. If you have an iPhone turn on Bluetooth and if you have an Android turn on NFC.

4. Start using the app to access your club 24/7.

Clubs using Digital Access

How do I access the gym with the Goodlife App?

During staffed hours

Open your app, select the digital access button and hold your phone to the reader on the front desk

Outside of staffed hours

Open your app, select the digital access button and hold your phone to the reader at the 24/7 entry

Accessing the gym with the Goodlife app

Open your app, select the digital access button and hold your phone to the reader at the 24/7 entry until it turns green.

Download on the App Store

Download on Google Play

Frequently asked questions

What do I need to do?

Download and log in to the Goodlife App to start accessing our digital access clubs with the app. The Goodlife App is available to download on Google Play and the App Store. You can find and download the App by using the links below:   

Download on the App Store

Download on Google Play  

Make sure to set up your login on the Goodlife member portal first. By completing this step, you can simply log in and start using the Goodlife App straight away after downloading.  

For more information on logging into the app or resetting your password please read the “Accessing the App” FAQs below.   

When will my club transition to digital access?

Digital Access will progressively go live across all Goodlife Clubs in stages. Please keep an eye out for any emails, SMS notifications and in club signage for more information on when Digitial Access will go live in your local club. Please ensure you're subscribed to all Goodlife Health Clubs communication to stay up to date with all the news.

You can find a full list of clubs using digital access here

Can I continue training at other Goodlife clubs?

If you have a Platinum or Platinum Plus membership you can continue to train at any of non-Digital Access Club locations nationwide using your Goodlife 24/7 access card. If you are interested in upgrading your membership to get all club access, please speak with our team in club or contact us.

Accessing the app

How do I download the Goodlife App?

The Goodlife App is available to download on Google Play and the App Store. You can find and download the App by using the links below: 

Download on the App Store

Download on Google Play

Make sure to set up your login on the Goodlife Member Portal first. By completing this step, you can simply log in and start using the Goodlife App straight away after downloading.  

What is the Goodlife Member Portal?

The Goodlife Member Portal is an online platform where members can access exclusive content to inspire them on their fitness journey.  

How do I log in to the Goodlife Member Portal?

If this is the first time you are logging into the member portal, then follow these steps:  

  1. Go to the member portal login page

  2. Click the “Forgot your password?” link to set up your password.  

  3. Sign into the Goodlife Member Portal using your email address and the password you created.  

If you can’t reset your password, please contact us so we can help.

What’s my username?

Your username is the email address you used when you joined Goodlife. If you need to check your email address or update it, please contact us.

How do I log in to the Goodlife App?

You can access the Goodlife App with your member portal username and password. You will need to have access to this portal before you can log in to the App. If you have not logged into the portal before then follow these steps:  

  1. Go to the member portal login page

  2. Click the “Forgot your password?” link to set up your password.  

  3. Download the Goodlife App.  

  4. Sign into the app using your email address and the password you created.  

If you can’t reset your password, please contact us so we can help.  

How do I reset my password?

On the Member Portal login page, click the ‘Forgot your password?’ link and submit your email address. If there’s an account with your email address, you’ll receive an email with instructions to set up a new password.  

The link in the password reset email has expired

You can resend the password reset email by requesting a new password on the Member Portal login page. Once you receive the email, you will have 60 minutes to reset your password.  

I didn’t receive a password reset email

Please check your spam/junk/promotions or other email folders for a password reset email from Goodlife. If you still can’t see the email in your inbox, please contact us so we can help.  

I see an “account issue” error

This might happen if something has changed on your account. If the message is still appearing after a 24 hour period, please contact us.  

How do I unlock my account?

Too many unsuccessful login attempts (via the Goodlife App or member portal) will cause your account to lock. 

To unlock your account follow the below instructions: 

  1. Visit the login page

  2. Click the 'Unlock account' link and follow the directions to unlock your account.  

Once your account is unlocked, you will be able to reset your password as normal and login to the Goodlife App.

I have a different issue or the troubleshooting above hasn’t worked for me

Contact us and we’ll get back to you.

Accessing the gym with Digital Access

Why can't I see digital access in my app?

Not all clubs have digital access installed, check the list above to see if your club is using digital access. If the club you want to use is on the list and your phone shows digital access is still deactivated, please talk to your club team or contact us to help you resolve this issue.  

I've downloaded the app and logged in, but it says my digital access is disabled.

Please tap on the digital access card or move to the profile screen in the app for further details on why your digital access may be disabled. For further assistance, please talk to your club team or contact us to help you resolve this issue.

I've downloaded the app and logged in, but it is showing “unsuccessful” on the digital access screen.

Please close the app and reopen it. If unsuccessful is still shown, please log out and back in. If the issue persists, please talk to our club team or contact us so that we can check your account.  

I’ve downloaded the app and logged in and it is showing my digital access pass but when I hold it to the reader nothing happens.

If you have an iOS device, please ensure you have Bluetooth turned on. You will also need to accept Bluetooth permissions within the app which will pop up on first open. If you did not do this when you first downloaded the app you can go into settings, scroll to the Goodlife app and switch on Bluetooth permissions.

If you have an android device, please ensure NFC is turned on and try again.

My digital access was working but now it is saying access disabled.

Please speak with our club team or contact us for assistance.   

Operating Software Version requirements

The Goodlife App requires Android 10 or higher, or iOS 14 or higher to operate. If your device does not support this or you are unsure, please see your in-club team or contact us for assistance.     

My phone doesn’t have NFC.

If your device does not support NFC or you are unsure please see your in-club team or contact us for assistance.   

Can I use the app across multiple devices?

Your login will only be registered to work on 1 device. When you log into the app you will be asked to register that device. If you need to register a different device, you can do this via the member portal. 

What if I use multiple Goodlife gyms at various locations?

Please check the list of clubs that have been switched to digital access. You will need to continue using your existing access card if you are planning on visiting a gym that doesn’t have digital access yet. 

Tap into the gym 24/7 with the Goodlife App

No more searching the bottom of your bag for a 24/7 access card; scan into the gym using our new app. Available exclusively to Goodlife members.

Download on the App Store

Download on Google Play